OroCX helps transforming the customer experience (CX) for luxury brands. Our global network of industry experts, spanning every facet of the luxury world—from fashion and jewelry to hospitality and automotive—allows us to deliver unparalleled insights and tailored solutions in any market.
At OroCX, we are more than just consultants—we are luxury industry insiders, bringing first-hand expertise from the world’s most prestigious brands to redefine customer experience. Founded by a marketing professional with a background in high-end jewellery and watches, our team consists of seasoned professionals from top-tier luxury brands, each specializing in clienteling, CX, product mastery, and high-end sales experiences.
With a deep understanding of luxury clientele expectations, we have conducted countless training programs in customer experience, sales excellence, and curating personalized luxury journeys. Now, we bring this expertise to businesses looking to achieve a world-class CX standard, helping them gain a competitive edge through high retention rates and unmatched customer loyalty.
Our mission is simple: elevate brands by perfecting customer interactions, ensuring every touchpoint reflects exclusivity, sophistication, and lasting impact.
“More than what you see, luxury is what you feel.”
At OroCX, we believe true luxury goes beyond aesthetics—it’s the feeling a brand evokes at every touchpoint. A seamless experience, a personal connection, an unforgettable moment—these are what define lasting excellence.
We help brands craft experiences that resonate, inspire, and build lifelong loyalty, ensuring luxury is not just seen, but deeply felt.
